Refund and Returns Policy

At IoTStudioz, we aim to provide high-quality IoT devices and hardware solutions. This policy outlines the terms under which products may be returned, replaced, or refunded.

By placing an order on https://iotstudioz.com/, you agree to the terms mentioned below.

1. Order Cancellation Policy

Before Shipment

  • Orders can be cancelled before dispatch by contacting our support team.
  • If the order is cancelled before shipment, a full refund will be initiated.

After Shipment

  • Orders cannot be cancelled once shipped.
  • In such cases, customers may refer to the return policy (if applicable).

2. Return Eligibility

A product is eligible for return only if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 48 hours of delivery
  • The product is unused and in original condition
  • Original packaging, accessories, manuals, and invoice are intact

📩 To initiate a return, email support@iotstudioz.com with:

  • Order ID
  • Product images/videos showing the issue
  • Description of the problem

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Software licenses or digital products
  • Products damaged due to improper use, installation, or handling
  • Items returned without original packaging
  • Products showing physical damage not reported within 48 hours

4. Replacement Policy

  • Eligible products may be replaced instead of refunded
  • Replacement is subject to product availability
  • Replacement products will be shipped after verification of the returned item

If a replacement is unavailable, a refund may be offered at IoTStudioz’s discretion.

5. Refund Policy

Approved Refunds

Once the returned product is received and inspected:

  • Refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method

Partial Refunds

Partial refunds may be granted if:

  • The product is returned with missing accessories
  • Packaging is damaged

6. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to:
    • Damaged product
    • Defective product
    • Incorrect item shipped
  • Return shipping costs may be borne by the customer unless otherwise specified.

7. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery
  • Share clear images/videos of the damage
  • Keep the product and packaging intact until resolution

Failure to report within the stipulated time may result in rejection of the claim.

8. Warranty Claims

  • Warranty coverage (if applicable) is provided as per manufacturer terms
  • Warranty does not cover damage due to misuse, voltage fluctuations, or unauthorized modifications
  • For warranty support, contact support@iotstudioz.com

9. Refund Delays

If you have not received your refund:

  • Check with your bank or payment provider
  • Processing times may vary depending on banks and gateways
  • Contact us if the refund is delayed beyond 10 business days

10. Policy Abuse

IoTStudioz reserves the right to:

  • Reject returns showing signs of misuse or abuse
  • Block repeat offenders from future purchases

11. Modifications to This Policy

IoTStudioz reserves the right to modify this policy at any time without prior notice.
Changes will be effective immediately upon posting on the Website.

12. Contact Us

For return, refund, or cancellation-related queries, contact:

📞 Phone: +91-97185 17228
📧 Email: support@iotstudioz.com