At IoTStudioz, we want you to be completely satisfied with your purchase. This policy outlines how you can return or exchange products purchased through https://iotstudioz.com/.

1. Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. This applies to both defective items and “change of mind” returns, provided the conditions below are met.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in the same condition that you received it, unworn or unused.
• Packaging: It must be in its original packaging with all tags, manuals, and accessories included.
• Proof of Purchase: You will need the receipt or proof of purchase.

3. Return Process

To start a return, contact us at support@iotstudioz.com.

1. Provide your Order ID and the reason for the return.
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. Note: Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery.

• Include clear photos or videos of the issue.
• For confirmed defective or incorrect items, IoTStudioz will cover the return shipping costs and provide a full refund or a replacement at no extra charge.

5. “Change of Mind” Returns

If you are returning a product that is not defective (i.e., you no longer want the item):

• The customer is responsible for paying the return shipping costs.
• The original shipping fees are non-refundable.
• The product must be strictly unopened and unused.

6. Non-Returnable Items

Certain types of items cannot be returned:

• Custom Products: Any items that were customized or made-to-order.
• Digital Goods: Software licenses, downloadable products, or activated subscriptions.
• Abuse/Neglect: Products showing physical damage due to improper use, voltage fluctuations, or unauthorized modifications.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

Once we’ve received and inspected your return, we will notify you of the approval status.

• Approval: If approved, you’ll be automatically refunded on your original payment method within 7–10 business days.
• Partial Refunds: We reserve the right to grant partial refunds if items are returned with missing parts or damaged original packaging.

9. Order Cancellations

• Before Shipment: Contact us immediately for a full refund.
• After Shipment: The order cannot be cancelled. Please follow the return process once the item arrives.

10. Contact Information

For any questions regarding your return, please reach out to our team:

• Phone: +91-97185 17228
• Email: support@iotstudioz.com